Privacy Policy

Morrow Systems Group LLC

Effective Date: April 26, 2026

Morrow Systems Group LLC ("we," "us," or "our") operates Trodelo and related services. This Privacy Policy describes what data we collect, how we use it, and how we protect it. By using Trodelo, you agree to the practices described in this Policy.

Data Controller / Processor Notice: Where contractors use Trodelo to manage their own customer relationships, the contractor acts as the data controller for their customers' personal data, and Morrow Systems Group LLC acts as a data processor on their behalf. This distinction governs how data rights and obligations apply between the parties.

1. Information We Collect

We collect information necessary to provide our services:

Account information: Name, email address, phone number, and role (provided during account setup).
Job and service data: Customer names, addresses, phone numbers, and details about electrical work requested, inspected, or performed.
Photos and evidence: Images uploaded by contractors or customers during the service process.
Communications: SMS messages and emails sent through the platform to customers (estimates, notifications).
Usage data: Server logs, timestamps, and interaction records used to maintain and improve service quality.

2. How We Use Your Information

We use the information we collect to:

Provide, operate, and maintain Trodelo and related services.
Generate AI-assisted investigation steps, solution briefs, and estimates.
Send transactional messages (estimates, job notifications) to customers on behalf of contractors. Contractors are responsible for obtaining any required consents from their customers prior to using the platform's communications features.
Comply with legal obligations and respond to lawful requests.

3. SMS / Text Messaging

When you opt in to SMS communications from Morrow Systems Group — by submitting a service-request form on our website, or by giving verbal consent during a call to our service line — we collect and use your mobile phone number to send you service-related text messages. These include appointment confirmations, photo upload requests, estimates, and service follow-ups.

See our SMS Opt-In Policy for the full list of opt-in methods, sample messages, frequency expectations, and how to opt out.

Message frequency varies based on service activity. Message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of personal information exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

You can opt out at any time by replying STOP to any text message. After replying STOP, you will receive one final confirmation message and no further texts unless you opt in again. For help, reply HELP, or contact us at [email protected].

4. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

We may share information only in the following limited circumstances:

Service providers: We use third-party service providers to operate the platform, including providers of cloud infrastructure, artificial intelligence processing, SMS delivery, and email delivery. These providers process data solely on our behalf and under contractual data protection obligations.
Within your organization: Job data is shared among members of the same contractor organization as necessary to perform and supervise work.
With customers: Estimates, job details, and findings reports are shared with the customer associated with a job, as directed by the contractor.
Legal requirements: We may disclose information if required by law, regulation, legal process, or governmental request.

5. Third-Party Service Providers

We work with third-party service providers in the following categories to deliver platform functionality: cloud infrastructure, artificial intelligence processing, SMS communications, email communications, and audio transcription. All providers are bound by contractual data protection obligations and process data solely on our behalf and under our instructions.

Enterprise customers or contractors who require a detailed list of sub-processors for compliance purposes may request our Sub-Processor Register by contacting us at the address below. Such disclosure is subject to a confidentiality agreement.

6. Data Retention

We retain job data, investigation findings, and service records for as long as your account is active or as needed to provide services, comply with legal obligations, and resolve disputes. Temporary access links (such as estimate and capture links) expire automatically. You may request deletion of your data at any time, subject to applicable legal retention requirements.

7. Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (TLS), access controls, and secure storage. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the platform, maintain user sessions, and support platform functionality. We do not use cookies for cross-site advertising or third-party tracking. By using the platform, you consent to our use of cookies as described here.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data, subject to legal retention requirements.
Opt out of certain data uses where required by applicable law.

California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and non-discrimination. We do not sell personal information as defined under the CCPA.

To exercise any of these rights, contact us at the address below.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised effective date.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Georgia.

13. Contact

If you have questions about this Privacy Policy or your data, contact us at:
Morrow Systems Group LLC
Atlanta, GA
[email protected]